Date: 13 January 2014
From this year the Embassy has decided that to get the Fe de Vida del Estado (that is, proving you are still living for my Widow's Pension would be by appointment only. That is fair enough, but so far I have tried opening the appointment booking form several times but it does not work. Just comes up as untitled and a blank page. I have twice e mailed the Embassy explaining this and stating that I need an appointment end of February and so far have not received a reply. Since the paperwork has to arrive in Spain before the end of March they are making this extremely difficult. Also, yes I am PC literate, however when they made this change they did not think about the many elderly Spanish pensioners residing in the UK. Try telephoning them you will not get a reply. One year I waited well over an hour and a half for the Consulate to sign the printed document only to discover it had been sitting on the front desk for most of that time but they had not called me back. It's bad enough that every year I have had to book a holiday from work because you know you are going to be there all morning, but now I am retired I thought great all I have to do is book an appointment beginning of the year. Ha Ha LOL having lived in Spain for many years till the death of my Husband I can't believe how antiquated they are. Reminds me of when my husband died and I took the death certificate to the bank to remove his name to be told I couldn't take his name of without his signature. I did ask the Bank Manager if his middle name was Jesus but it appears nothing in their systems has changed. All I can say that if they do not get back to me by end of February I will present myself there with copies of sent e-mails and be very British and insist on being seen.
Date: 10 January 2014
Don't be disilusioned by the poor reviews. People have a tendancy to review things when they are unsatisfied with the outcomes. I don't doubt that they had bad experiences but these certainly do not set the tone for the place as a whole.
After having read the reviews from this page, i went expeting the worst and was very plesently suprised. They are very organised, from the moment the doors open to recieve us who were waiting outside. They let people in in order of apointments and are very efficient. Do your research and always take plenty of materials to support your request. They were very helpful towards every single person infront of me and I had a great experience.
Date: 04 August 2013
Staff are rude, arrogant useless and lazy. Typical Spanish bureaucrats I suppose! If you were unsure as to why Spain is in such a crisis all will become clear with a visit to this consulate.
Date: 29 July 2013
TODAY,IM NOT PROUD TO BE SPANISH,AT ALL,THE SPANISH CONSULATE IN LONDON,THEY LIE TO PEOPLE,THEY GAVE APPOINTMENT TO MY HUSBAND TO COLLECT THE VISA,TODAY,29TH OF JULY,AND WE ARE TRAVELLING TOMORROW,SO,HE WENT TODAY,TO COLLECT,AND GUEST WHAT?THEY TOLD HIM IS WAS NOT READY,GOD WHAT COUNTRY DO I HAVE.I FEEL SHAME TO BE SPANISH AND TO HAVE THIS USELESS BLODDY CONSULATE.I AM GOING TO COMPLAIN ABOUT IT.CAN SOMEONE HELP ME?WHERE SHALL I GO?WHAT CAN I DO?
ANYONE HAS ANY IDEA?STRIKE?I CANT STOP TILL I WILL GET MY RIGHTS.SHAME OF THEM.
Date: 29 July 2013
The worst ever experience so far!!! Being a frequent traveler I have been to many embassies and this embassy has got no professional manner what so ever! First entering the building the security guard stopped me and let other people through whilst made me wait for no reason what so ever even though I was first in the queue. I thought that was utter discrimination as the others where spanish speaking people. Than having gone through security I was made to wait in the waiting area. Even though you have a letter saying the time of the appointment and who it is with this is just a gimmick!! As there is no system whatsoever it is on first come basis as another guy who entered with me had an appointment at the same time and the lady on the counter just shouted who is next?...what a rubbish system without any system. Once it was my turn the lady asked me for my passport photocopies etc, I was like I have already submitted these to you via post as requested on your website so do I need to give you more photocopies. She than went through a small pile of paperwork in front of me and fished out my documents! Moreover there was another counter next to me and the man was being interviewed. The interviewer was very rude to the man and was so loud that I could not hear what I was asked by my interviewer and also heard the interviewer chuckling with my interviewer which I thought was very rude. The poor fella besides me was applying for a student visa and was being told that that the person who normally deals with the application was not present and that he would have to come again!! This student course was starting in 4 weeks! and he was told to come in two weeks time bearing in mind that his visa would take almost another two weeks to be issued and that was cutting fine!! I was feeling sorry for the guy but at the same time was really annoyed at the service and to be honest I do not think I will be going to spain again! What a rubbish service ..please look into you service standards, Spanish embassy and provide training to your staff so they are professional and not rude!
Date: 25 June 2013
It seems there are lots of angry people in here with the administration of the Spanish Consulate in London - mostly Spanish but that's the National Sport to criticised the General Administration instead of support it..
I've lived here for 17 years and I had to attend the Consulate several times, I agree sometimes there are queues, especially on Saturday but I max spent there an hour or two which you will spend in any organization anywhere in the world.
My recommendations are: not to go on a Saturday and prior to you attending make sure you read in their website the requirements to perform your query.
I renewed my Passport two weeks ago (arrange appointment in advance) and everything went very smoothly, I'll come back to morrow to pick it up, no queue, no hustle...
Date: 21 June 2013
It is embarrassing! If you call you just listen to recorded messages, there is no way you get to speak to anyone as the operator is never available. If you email, it takes forever for somebody to email you back, and when they do they cannot even solve your problem. If you go there in person you need to be prepared to waste all day and the majority of times you leave without achieving what you needed. What a Joke!
Date: 15 June 2013
Going there is like to be in the 1970's of Spain again. Avoid if possible.
Date: 10 April 2013
If I could give this Consulate a ZERO I would. My Gosh is it difficult to get anything done with them?! How this people have jobs in beyond anything. I have tried to get an appointment to renew my passport and it has been impossible they are absolutely useless
Date: 07 March 2013
My Spanish wife who is 69 has given up trying to re-new her passport.Over the last 40 years she has been able to do this no problem via Spanish consulates in Scotland and the Midlands,but this is no longer possible.We went to London(from Birmingham!)and joined the queue outside the Consulate,also to be told the passport "quota"was closed for the day!This trip cost over £100.We will not be repeating it,as at our age(apart from the cost)we are not prepared to stand in the street for hours with no certainty of getting a new passport.So...we give up,and will never travel abroad again and my wife will never have a passport from the country of her birth.It beggars belief!I really want to complain bitterly to some Spanish official but can't even find a way to do that.The sub-consul in Birmingham is a very nice man,who shares our frustration and is,I think,ashamed of the treatment we havevreceived...but can't do anything.Any ideas how to deliver an effective complaint to someone in authority?
Date: 06 February 2013
I have been Writting for weeks to get some advise sa to
what to do about my sons nationality, he is British of English father and Spanish mother, he now wishes to have
Spanish Nationality,because he would like to come and live in Spain with me his Spanih mother.
We do not get any help with this matter they do not even bother to answer my request.
Date: 30 November 2012
Complete joke. To renew your passport, you wait hours in line before the Consulate even opens only to be told that they have completed their quota for the day after about 15 people go in. They are meant to be open until 2pm (which is a joke in itself as they should be open until at least 5.30pm) I am absolutely disgusted after queuing for hours 3 times only to be told each time that the quota has been filled. The Spanish Ambassador needs to get a grip on this and fast! An embarrassment to Spain!
Date: 12 November 2012
Took our son out of school on a Monday to renew his Spanish passport only to get there at 11:30am to be told they had done their QUOTA of passports for the day and to come back another day by a very matter of fact security guard.
Their 'Quota' can you bloody believe it!!!!!
They are suppose to be there to SERVE the needs of us Spaniards living in the UK.
Part time civil servants, very very annoyed,they obviously think we all have nothing better to do than waste our lives queuing outside their building!