The Time Now > United Kingdom > Liverpool > Opening Times > Local Government > Passport Office

Passport Office in Liverpool

Information

Name
Passport Office
Phone
Display phone number
Address

City
Post Code
Country
Category
Rating
India Buildings
Water Street
Liverpool
L2 0QZ
United Kingdom
Local Government

12345  9 reviews

Location on a map

Opening Hours


Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Opens
08:30
08:30
08:30
08:30
08:30
-
-
Closes
17:00
17:00
17:00
17:00
17:00
-
-

Reviews for Passport Office

Write a review for Passport Office!
Passport Office
is rated 1/5 based on 9 reviews.

Xx X.
26 July 2014

12345

Utter Rubbish customer service. No one returns your phone calls. No one knows what is going on. The only way to get them to do anything is to get your MP involved.
Lee F.
17 July 2014

12345

2 and a half hours on hold for then to be cut off!!!!!!! Not happy in the slightest.
was told my daughters and sons passport was sent and reach us by last Tues. Sons came but not my daughters. Then told following Tues didn't arrive. Rang check and send. They said its been lost at passport office. Gerrrrhhhhhhhh!!!!. Rang passport office on hold 2&1/2 f####ng hours cut off. I'm limbo what's going on where the passport??? Do they know what there doing??
Bert R.
10 July 2014

12345

application from australia lodged on line 27/4/2014
documents received at liverpool by registered mail 15/05/2014
at the 10 /7 still waiting and several email messages to which the reply is security check being performed and application being processed
The online tracking (in Beta) is next to useless and when calling the additional information provided is negligible ("its in processing").this online service is disgustingly slow on the 21/5 lodged my wife and daughters australian passport application in paper for by mail and the passports arrived by registered mail in under 3 weeks
and each time you email uk passport office it takes at least 3 days to reply
what more can i say
Joanna J.
04 July 2014

12345

I have submitted my children application forms on 7th May two days after I have received a txt message saying it was received. It is 8 weeks since they had my applications and.... nothing. I have spent hours on the phone and even raised a complaint and still nothing! It is disgraceful no one can tell me what is going on, call backs are no existent!!! 48 hours call back system is a full off crap! When I was put through to someone a supervisor I heard the same story and on top of that he was incredibly rude! No customer service what so ever!!! I would rate them -5 but unfortunately I can't. What is the point of raising a complaint if no one bothers to acknowledge it?!
Sharon G.
08 June 2014

12345

The passport office's own website says 3 weeks to get a passport. When you follow up with a phone call to find out where the passport is you are told it can take up to 4 weeks or longer. In which case the website should be updated with exactly those details. Granted my son should not have left it until the last minute to renew his passport - I can accept that. What I cannot accept are the non- returned phone calls, speaking to 5 different people all of whom give you a different story. Liverpool passport office needs to take a good long look at its customer service which from my experience is non existent. Appalling. Oh and by the way my son lost his holiday. Absolutely disgraceful service and I shall be following up with a formal complaint. Not that I think foe one moment it will make the slightest difference.
Julian R.
22 May 2014

12345

My daughter is in Australia and applied for a replacement passport in March following damage to her existing passport. She needs to travel next week. She has spend hours on the phone trying to find out where her new passport is, mostly paying 10p a minute 'on hold'. No one has offered to help her; no one knows what's happening with her application; no one seems to have any idea about customer service. Its disgraceful and wouldn't happen in a private organisation. She is now seeking help from the consulate in Australia.
Robert P.
19 May 2014

12345

What is the problem with the passport office.I rang to enquire about my passport.I was put on hold first dept on hold second dept and waited 15 mins and still not get to speak with anyone regarding my application. Surely after 6 weeks passports should be returned especially for people living abroad who have to show passports at every turn.Nobody wants to return email to update,very poor service after 6 weeks i think.
John M.
15 April 2014

12345

British citizen born and bred sent off for a renewal 4 weeks ago. received a text 2 days later telling me form had arrived. now im supposed to travel on Monday (nearly 6 weeks) and Liverpool office saying my passport wont be ready as undergoing security checks!! im a white scouser. named john FFS! ive done these security checks 10 years ago! think its a bloody disgrace im going to lose my holiday,idiotic people running the system who haven't a clue!!!
Yousef ali J.
21 January 2014

12345

Director of the identity and Passport service - Branch Liverpool The
After greeting
I Mr. Yousuf Ali Jama (Somali teacher resident in Yemen) and I work as a teacher in vocational institute in Aden city .
I have already sent you a large file via Yemeni excellent post in dated 29/09/2013 and I think you have received the file in Date 8/10/2013 According to what he told me the employee of the Yemen excellent post. This file contains the application for a British Overseas passport(BOC).
Despite the move a long time I did not receive any response, what is the reason?
Thank you.
Mr. Yousuf Ali jama
e- mail – jamaweyne@gmail.com

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