D S G Retail Ltd. in Hemel Hempstead

Current Time & Date in Hemel Hempstead

9:22:01 AM
Wednesday, November 22, 2017

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Name
D S G Retail Ltd.
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Maylands Avenue
HERRIOTTS LANE
Hemel Hempstead
HP2 7TG
United Kingdom
Domestic Electrical Appliances

12345  7 reviews



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Most Domestic Electrical Appliances in Hemel Hempstead have an opening time of 00:00 and closing time of 00:00.

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Reviews for D S G Retail Ltd.

Write a review for D S G Retail Ltd.!
D S G Retail Ltd.
is rated 1/5 based on 7 reviews.

1 12345

I have just received yet another reminder about my husbands panasonic camcorder support agreement. I phoned your company several weeks ago and explained my husband passed away two years ago and this mailing is extremely upsetting and it looks as if my call was ignored. Please please stop we will not be renewing and I don't wand anymore letters.

1 12345

We bought an integrated washer dryer on 30th September, all done over the phone. The delivery date to the Isle of Man where we live was supposed to be on Saturday 3rd October. Today on the 4th October we are told that that was incorrect because even though we had an acknowledgement of the order and the installation that does not count because they have an internal security system which decided that it should be delivered on Wednesday. They do not consider that we should have been notified of this change, nor do they accept any responsibility for the delay. Unfortunately Wednesday is not a day that the delivery can be accepted so we have to wait until next Saturday, with no apology. Truly disgraceful. We were going to purchase an oven, hob and deep freezer, but that order will be going eldewhere

1 12345

Awful. I've had an LG Smart TV for less than 9 months. It's been in for a repair to blown crystals after less than three months and recently it went back as screws were falling out of it. It transpires that on the first repair it was broken in transit but as they had to replace the screen, then they didn't feel the need to tell me. It's now been two weeks and no end date of the repair in sight as it apparently needs a new backplate which they do not stock. It went in for screws coming out which are not for the backplate as the screes in that are black and these are silver. I've asked for a new one under Sale of Goods and Retailers Goods act but all I have been quoted in they may replace it if they have it for 28 days!! So I have no TV, nothing from them as to when it is back and patronising responses stating they are sorry for my disappointment in their 'free repair' service. It's not free its under manufacturer's warranty. I would never buy from these people again. Shoddy, only competent in reading a well worn script

1 12345

My husband bought me an iPad in 2012 which came with an automatic two year cover. In August this year I received a letter from Mastercare (DSG) reminding me that my cover was due to expire. I duly phoned and paid a one off payment of £41. Today, having not received any documents for cover, I called and was told that Mastercare do NOT cover Apple products. How can Mastercare send me one letter AND a reminder for payment on an Apple product, clearly stated in the subject line, if you don't cover them. I have been told that I will now have to wait 2-4 weeks for a refund and I need to contact Apple directly for my iPad cover, which of course is now not covered. This whole process is appalling! It's a shame that there is no email address for the customer services manager!!!

1 12345

I have taken a Samsung Tablet into Curry's for a repair under Guarantee. I have today received it back after 18 days with a report that it has suffered irreparable damage internally and would cost more than the cost of the tablet to repair. Not satisfied with the result and not believing that I have caused "severe physical damage" and after complaining in store I went to my local trading standards office who advised me first to get an independant report.

When I took the machine to a dealer/repairer it actually took him 3 seconds to spot that the only problem was a slightly bent charger cable.

The repair was supposed to have been done by someone called A at DSG retail who has obviouly falsified the report.

I fully intend to make samsung aware, and other offices that clearly falsified documents are being sent out to customers.

1 12345

my mother purchased a washing machine with a service agreement on the 21st December 2013 which was supposed to cost £6.00 monthly. A payment was taken of £20.00 and because of this the policy was then cancelled. A cheque was sent for the sum of £15.00 was sent eventually in the wrong name and the balance of £5.00 was credited back into the bank account it was stolen from.

The cheque with a covering letter including a copy of the bank statement and other supporting documentation was forwarded to DSG Limited in February. Since calling customer service on the 6 and 7 of March 2014 the excuses or explaination's given all differ and on being given a guarantee that manager will call me after a request to speak to a manager has not been fruitful, i'm still waiting!!!! Why is it to log a complaint is only a complaint if your company believe it is a complaint? Please explain?

1 12345

Bought a laptop from Curry's a part of your group along with various packages one being from Knowhow Cloud/Livedrive. I found that this package from Knowhow was not as good as what Curry's Salesperson stated it to be. I did not want to renew the subscription again however Knowhow Cloud has charged my card for a further years subscription. Although I informed them on the day of renewal they are still refusing to refund my money.
I would like to bring to your attention that I am not the only one having problems with Knowhow Cloud and their poor customer service system. While viewing various websites I have found hundreds of unsatisfied customers also.
Some of them are blaming Curry's or PC World wherever they bought their product from rather than blaming Knowhow Cloud. This does not give your company very good credibility or to your subsidiaries.
I feel that someone in your head office should look into the poor customer service etc that Knowhow Cloud are providing to you and your subsidiary customers

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