Ikea Gateshead in Gateshead

Current Time & Date in Gateshead

8:15:18 PM
Thursday, November 23, 2017

Information

Name
Ikea Gateshead
Phone
Display phone number
Address
City
Post Code
Country
Category
Rating
Metro Park West
Gateshead
NE11 9XS
United Kingdom
Furniture - General

12345  2 reviews



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Opening Times

Most Furniture - General in Gateshead have an opening time of 11:00 and closing time of 21:00.


Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Opens
10:00
10:00
10:00
10:00
10:00
10:00
11:00
Closes
21:00
21:00
21:00
21:00
21:00
20:00
17:00

Street View & Photos

Reviews for Ikea Gateshead

Write a review for Ikea Gateshead!
Ikea Gateshead
is rated 1/5 based on 2 reviews.

1 12345

Yesterday, on check out, we used the family discount card allowing 10% off . Just to be sure swiping it had worked we asked an assisant to check validity. We were assured quite curtly and dismissively that it had gonre through.
On checking the receipt once home, far too late, of course,discovered that the discount was mentioned but not actually subtracted from the total amount. So, let us ring,we said. The telephone number is not easy to locate and will cost £1.00 per minute which. of course will more than cancel out the discount. Never mind the queue behind, always check the receipt before leaving the area, is my advice. Count your items and write their names down when putting them in the trolley to ease the checking of them. If you speak Swedish all well and good but if you don't....

1 12345

The 23th of August I ordered online the new furniture of my new brand house. Among many other things, I spent 200 pounds in a HÖVÅG mattress. Everything was going to arrive the 31st of August... but not all did. The mattress wasn't there, and the delivery guy informed me that in 24-48 hours someone from IKEA will contact me.

Five days later, without further news of my mattress, my partner decides to call. After waiting more that 45 minutes listening to Queen, Maroon 5 and Abba more times that you'd like, someone told him that he will process the missing mattress and send one out as soon as they can, because in the webpage it was in stock... when actually they didn't have any!

We called three more times in the next two weeks and, the last time, the lady said that she couln't talk to him because I placed the order, not him. So, this is already three weeks without a mattress (not a table, not a chair... we were sleeping on the floor!). I take time off work to call and ask for a refund, so the lady a bit impressed offered me to refund part of the delivery charges (25 pounds).

Three days ago I received a Refund Conformation online of 225 pounds... and I check my bank and they only paid me 200.

I have never felt so fooled in my life. The customer service was worse than poor, the fact that my partners couldn't speak on my behalf once after he had done it, specially because we were asking only for such an essential thing as a MATTRESS. We had massive back problems, headaches and poor sleep for over three weeks because we trusted IKEA with a minimum of management of stock and customer service.

I will never buy anything in IKEA again and I will advice anyone against doing it.

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