Whitecliffs Beach Cafe
As we are locals, we have visited this place few times before, so we were aware that it's not perfect and service is quite slow, but still it wasn't bothering us too much.
Till today. We were told by someone that their breakfasts are pretty good, so we decided to try them. We weren't expecting too much with the experience we already had with them, so reheated sausages and bacon weren't much of a surprise, however what happened next definitely needs a comment.
We ordered three breakfasts, we have received two quite quick and one with a delay, but it was still ok. Unfortunately, in the delayed breakfast there was a HAIR in a fried egg, so we showed that to the waitress. She took the plate and disappeared without telling us what's next. We had been waiting for it over 15 minutes, where in the meantime other tables were served with their breakfasts instead of making ours as a priority for such a disgrace as hair in a food. After 15 minutes we decided to leave without paying for that breakfast. In this very minute waitress appeared with it, but we said we don't want it anymore and we want the bill. In this moment manager has come and asked what has happened, and WHAT COLOUR was the hair!!! We laughed with disbelief, but said it was dark and long and we heard that none of the chefs has hair like that! It sounded almost like he was suggesting that it was our hair/fault. It made me absolutely cross with him as I was hungry and couldn't believe in how he was treating me, his customer - I asked again for the bill. He brought it with the 'faulty' breakfast on it, so I said I won't pay for it, so he started shouting at me and threatening me with police! Only because my little children were with me and I didn't want them to witness even more aggression and be in the middle of that row, I left the money on the table and start leaving. All of a sudden the manager has disappeared and one of the chefs turned up to argue with me too! NEVER AGAIN. I've never been treated like that in any other place I had coffee or food. People sitting next too us, agreed with us as shortly before 'the hair', they had problems with service too, as they mixed up the order and told those customers that they gonna have to wait now, as they are busy. What the hell?! Isn't a customer the priority, especially the one who's been wrongly served because of staff's mistake, not customer's fussiness? Seriously, don't go there.