Date: 08 January 2015
Worst services I have ever seen. i HAVE PAID THEM FOR THREE YEARS extended guarentee and I am waiting from September to have a visit from Engineer. They donot give you time slot also so if you are working you are going to miss it.
Date: 20 November 2014
The worst company i have even done work for, the aftersales management are a joke, hate customers complaining, tell lies, there are more honest people locked up in jail than work for this lot, they tell customers the engineer will phone in 48 hours which was not a problem but then they dont pass the jobs to you for days, weeks and even longer sometimes. When you called the customers all you got was abuse, being called names, being sworn at for not calling them when the liars at Hoover Candy said you would, total nightmare of a company but not all departments are like this. An area service manager that says he never listens to customer complaints just ignores them and says what the customer wants to hear. So to anyone that has or thinks of buying there products, DONT as if you require a service call it probably will cause you so much stress and hassle to get someone out. One last thing as an engineer i totally understood why customers were angry when i called then, i would be the same but when you made suggestions to management to make the service better they never replied to anything as they dont like anyone that is wanting to give a good customer service. Time for them to retire and let someone in to sort out this disgusting mess its in.
Date: 22 October 2014
I am havin issues as well with a Hoover washing machine.
I am sending a letter of complaint but would love the CEO's email address if possible to email them directly. The address I was given for the complaints dept is incorrect!!
Date: 28 August 2014
I ordered some parts in April of which I was told they were in stock - they requested a cheque which I sent. I have been chasing these ever since - being told they were out of stock, then they were in stock, then they were out of stock etc etc - I now have a Manager L telling me they are in stock - that is over 3 weeks ago - still no parts. The parts are for a dishwasher - I am absolutely fed up with the dishonesty - will anybody read and act on this - I very much doubt it
Date: 20 August 2014
We have been without our Baumatic fridge/freezer for a month. This is of no inconvenience to Hoover Candy so they take their time, but is a huge inconvenience to us.
Suggest nobody uses one of their integrated appliances - they are a nightmare.
Date: 19 August 2014
My washer broke 20 days ago. I've phoned 8 times. Every time I call, I am given "we're so, SO sorry! an engineer will contact you within 48 hours.". No one has phoned me in nearly a month.
Yesterday, my wife e-mailed the CEO and informed them of consumer action rights and trading standards and that we're sick of them not honouring a valid warranty.
Within 24 hours of sending out this e-mail, someone's jimmies were clearly very rustled as we received 3 phone calls in a 4 hour window. They informed of an engineer schedule next day and promised us a new washer if parts weren't available.
Absolutely disgusting that such a large company is so poorly run. There is no excuse for letting down customers like this.
So, until they pull their thumb out and start treating customers with respect, feel free to personally e-mail the top honchos and let them know how you feel as a customer. Top level resolution management
Date: 18 August 2014
I take some comfort from reading these other reviews. We have been without a functioning washing machine since 1st August and like other customers, have been fobbed off with the resolution team speech. Today we were told that we will probably have to wait until week commencing 25th before an engineer will come out. Apparently our part is in the UK but the bolts for it are coming from Italy! I'm speechless!! With two children and lots of washing to do, this is beyond infuriating. I 100% agree that Hoover Candy's Customer Service is atrocious.
Date: 03 July 2014
I own a Baumatic fridge freezer, Hoover have taken them over and say on their automatic phone message that it will be seemless that's a joke. I purchased an extended warranty with the FF but it has now been written off with a faulty compressor it took 2 engineers to decide this and 2 visits first May 27th second June 13th.Subsequently I have made many phone calls to customer services at Bolton to see what is happening, usually I am told its with the resolution team, I have been put through to them once and again the procedure is to put you on hold once they have established who you are and then you are told they will ring you back but that never happens. I cannot understand why any company would want to treat the public in this manner in this day and age with social media as it is. The FF is in a holiday home, we have lost a month out of our 6 month season because you cannot keep food without a fridge, the situation is on going and needless to say unresolved. When l bought the holiday home l took out extended warranties on all the equipment, I have had to use those warranties twice, both of them repaired in a very short time Hotpoint in less than a week. l feel by writing this I am probably wasting my time with Hoover, whose ethos is obviously no customer service at any price but it may make other potential customers think twice before purchase.
Date: 28 May 2014
My fridge freezer was making a terrible noise my husband contacted hoover on the 2nd May an engineer arrived the same day and said the refrigerator unit was not working and another engineer would come to repair it within the next few days. On the 22nd May I contacted Hoover to chase up the repair and was told the appliance had been condemed as beyond repair, I purchasesd the applince in February 2012. I was advised to contact D&G insurance to arrange a replacement. When I contacted them I was told that they had had no confirmation of a repair or notification to replace the freezer they advised that I contact Hoover to arrange the replacemnt. Tuesday 27th May I had spent most of my day off work trying to resolve the problem after six phone calls (left waiting in a queue for upto 27 minutes and then being cut off) I am no further forward and was actually told by one advisor that I had not contacted them since the 2.5.14. Wednesday 28th May have rang Hoover 4 times this morning and no one can confirm or give me any advise on a replacement I am awaiting a much promised call today not holding my breath. Absolutly disgusted with the service or should I say lack of service will never purchase or recommend Hoover - Candy appliances. Furious what a waste of my time, star rating zero.
Date: 26 March 2014
I will never deal with Hover Candy ever again, still waiting for my filters I ordered 3 weeks ago for my hover.
Date: 21 March 2014
Fridge/freezer breaks mid-December 2013 and still waiting the replacement now. Between Hoover Candy and Domestic and General we have had missed appointments, wrong item deliver, wrong collections and I am now on page 7 of typed A4 sheets of the cock-ups. The service is worse than bad and as an Estate/Letting agent I am considering contacting all of our landlords in order to let them know NOT to purchase any items from this company. As per usual these large companies are happy to take your money at the beginning but are an absolute nightmare once they have it.
Date: 27 January 2014
My fridge freezer defrosted whilst I was on holiday, I had to throw all of the stuff away, now the fridge is leaking there is a permanent pool of water under the salad tray, so I decided to google the fridge settings, I did this, and I ended up on the hoover site, and to my horror my fridge is on a at risk register, it could set on fire any time, I filled in a form on line and was advised via e-mail someone would contact me before 10.30am the next day....yes you can imagine it, it's been over 48 hours and I've not heard from them, I've tried to ring them, but I just am on hold for over an hour, I've e-mailed loads of times and again no joy.....so hoover e-mail me a big red warning sign telling me "Hoover Refrigeration Important Safety Notice - (Risk of Fire)" but obviously not so important to them.......disgusted with this attitude from hoover, but after reading a lot of these reviews it does not surprise me.
Date: 06 January 2014
Have a Hoover vacuum, still under guarantee, said they would send an Engineer, still waiting. Also waiting for Heppa filter which they thought might be the problem and, guess what, that didn't arrive as apparently they were out of stock. Have sent receipt back as proof that appliance is still under guarantee and want my money back as hoover not fit for purpose (Has never picked up even smallest bit of fluff. Going to Trading Standards and Watchdog if nothing is done.
Date: 23 November 2013
1 star selected as 0 stars weren't available.
A friend has had a Candy Duo 690x for about 2 years. It developed faults in the seal on the door only just after a year (only slightly outside of it's warranty). It has had the same fault a number of times, with numerous call outs. Candy are refusing to replace the machine. The same fault keeps recurring.
It's very inconvenient and the machine is unreliable.
Candy have responded by saying 'with the best will in the world it is still possible for any appliance to experience component failure'. That's reassuring to know that machines that cost over £700 are constructed to a very high standard to the benchmark of 'the best will in the world'. High precision engineering might be better.
Sorry, but poor reliability and customer service.
Date: 14 September 2013
We bought a Hoover Washer in June 2013. Last week it stopped working and all the electric dials etc did not function, leaving a load of washing , with water, in the machine. It took us over 1 hour to get through to Currys, where we bought it, and another 10 minutes to actually "but in" to the operator who did not want to listen,but wanted us to take out an Insurance. Finally, after another few minutes he organised an Engineer the next day. The Engineer decided after a lot of testing, that we should have a replacement. My Husband and I are over 70 and had to lie on the floor to get rid of the water, to get our washing out. The new machine never came, and we had to wash by hand. Its now a week, and still no machine. We go on holiday tomorrow, and my dear Husband had to go to the washerteria. Fortunately our family are at home while we are away. God knows when the machine will come, if it comes!! Our Daughter will be contacting some one very soon, with very angry words. We paid a lot of money out for something defective, and Hoover/ Candy have not had the decency to even contact us. DISGUSTING!!
Date: 23 July 2013
I've selected star rating one as it won't let me select zero. I'll never buy a Hoover product again! I needed a replacement crevice tool for my vacuum cleaner but you wouldn't believe the saga trying to get the correct part! Although the call centre staff are polite and friendly everything that could go wrong has gone wrong and after more than two months it's still not resolved. Unbelievable.
Date: 16 July 2013
Candy's customer service is nonexistent. I have tried to contact them, but they will only deal by email, and will not give their names. A pretty cowardly way of dealing with customers.
Our Candy washing machine cut through its own wiring loom, because it was badly made,and blew out its circuit board. Candy were not interested in the fault, they just wanted to charge us to repair the machine.