Hoover Candy Group Ltd.
My washer broke 20 days ago. I've phoned 8 times. Every time I call, I am given "we're so, SO sorry! an engineer will contact you within 48 hours.". No one has phoned me in nearly a month.
Yesterday, my wife e-mailed the CEO and informed them of consumer action rights and trading standards and that we're sick of them not honouring a valid warranty.
Within 24 hours of sending out this e-mail, someone's jimmies were clearly very rustled as we received 3 phone calls in a 4 hour window. They informed of an engineer schedule next day and promised us a new washer if parts weren't available.
Absolutely disgusting that such a large company is so poorly run. There is no excuse for letting down customers like this.
So, until they pull their thumb out and start treating customers with respect, feel free to personally e-mail the top honchos and let them know how you feel as a customer. Top level resolution management