Garages - Repair and Modification in Birmingham

Matt I.
27 November 2012

Ian Farrell Motor Co

Avoid Ian Farrell Motor Company!!!
I have bought my Honda Accord with a 6-months warranty at Ian Farrell Motors at about 3 months ago. Unfortunately, my clutch has gone very hard and very difficult in operation within the last 3 months. As a result my girlfriend is not able to use the car because of this issue and my left foot is really aching when I am using the car and afterwards. Therefore, I decided to use the warranty and get it fixed at the Ian Farrell's garage. Clutches are covered by the warranty according to the booklet and since the clutch does not work as it should (it is not operational) and it is getting worse and worse until it stops working completely, it should be repaired within the warranty. Moreover, I clearly explained the issue I am dealing with before I went back to their garage - they did not make me aware that they were not going to accept my claim. I wasted my time and money to bother with them (I live 1hr away) and now I need to get this clutch repaired/ replaced by somebody else locally since they said it is not covered by their warranty.
Roy, the man with whom I set up the appointment was very unfriendly as well as unprofessional - he messed up the time and date of my appointment - he made me aware about that when I was already there.
I am going to take further steps in this case after more research.
I hope you will learn on my mistake. Their warranty is a fake. You only pay for what you get on the day of purchase.
Matt

John G.
05 September 2012

Wards Garage Bournville Ltd

Rude and arrogant. Never again!

Sue L.
12 April 2012

Acocks Green Service & Repair Centre

Me, my partner and his brother use this garage and have no hesitation whatsoever to recommend these guys. A1 service at all times. Probably not the cheapest around but certainly reliable and honest which I value more than cost. Beware of cheap imitations lol. Cheap is not always best.